Hydra Dew Cleanser + Creme

Suitable for all skin types, including normal, dry and combination skin. Those with oily or sensitive skin should assess individual product suitability and perform a patch test before regular use.

Cleanse: Apply Hydra Dew Cleanser to damp skin. Massage gently in circular motions and rinse thoroughly. Moisturise: Apply Hydra Dew Hydra Crème evenly over the face and neck, gently massaging until absorbed.

1. Processing
Time

All orders are processed within 1-2
business days. During peak periods such as Festival season, processing may take
longer, but we will make every effort to ship your order as quickly as
possible.

2. Delivery Time

Delivery times may vary depending on
your location. Typically, orders are delivered within 3-7 business days. Please
note that delays may occur due to high demand during the festive season or
unforeseen circumstances like weather conditions.

3. Order Tracking

Once your order is shipped, you will receive a tracking number
via email, allowing you to track your shipment in real time.

Order Cancellation

Physical Products

-> Orders can be cancelled only before the item is shipped
-> Orders already shipped cannot be cancelled

Refund Policy

No-Refund Policy

We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:

-> Product Not Received
-> If the product is lost in transit
-> If the wrong product is delivered
-> If the product is damaged during shipping

Refund Process (When Applicable)

If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days

Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:

Eligibility for Return

-> Returns are accepted only for defective, damaged, or incorrect products received.
-> The return request must be initiated within 24 hours of receiving the product.

Return Process

-> If your return request is approved, the replacement process will be initiated within 2-3 business days.
-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

Important Notes

-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
-> We are not responsible for delays caused by external factors beyond our control.

We aim to make the return and replacement process as seamless as possible.