Product Quality Related Complaints
In the case of a product quality concern, please send us an email at firstname.lastname@example.org within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:
- Order number
- Product that is highlighted for quality issue
- Details of your Request
- Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible.
If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks’ minimum.
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable.Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable
No cash refunds are permitted.