Privacy Policy

At Biosolutions Cosmetics Online, we value your trust. This Privacy & Payment Policy outlines how we collect, use, store, and protect your personal information, and how payments are securely processed through our payment gateway partners (Razorpay and PayU).

1. Payment Options

You can place orders through the following secure payment modes:

• Credit Cards (Domestic & International) – Visa, MasterCard, American Express, RuPay
• Debit Cards (Domestic & International) – Visa, MasterCard, RuPay
• NetBanking – Direct debit from accounts with participating Indian banks
• UPI (Unified Payments Interface) – UPI ID, QR Code, Google Pay, PhonePe, Paytm, BHIM, etc.
• Wallets – Selected digital wallets supported by Razorpay / PayU

Credit & Debit Card Transactions

• You will need to provide your card number, expiry date, CVV, and complete RBI-mandated 2-Factor Authentication (OTP / 3D Secure).
• For American Express cards, you may need to provide a 4-digit security code.
• Transactions will appear on your statement as Raghav International (our registered entity).

NetBanking & UPI Transactions

• When selecting NetBanking, you will be redirected to your bank’s secure page for authentication.
• For UPI, you will be redirected to your UPI app to approve the request.
• We do not capture or store your NetBanking credentials, UPI PIN, or sensitive banking data.

2. Pricing Policy

• Prices listed are current and updated but may change without notice.
• All prices are in Indian Rupees (INR) and inclusive of GST.
• Orders are billed at the prevailing price at the time of shipping.
• International customers may incur local duties/taxes in their country, payable separately.

3. Payment Security

• All transactions are processed through secure, PCI-DSS compliant gateways (Razorpay and PayU).
• Payments are encrypted with SSL (Secure Socket Layer) and transmitted over secure HTTPS connections.
• We do not store your full card details, CVV, NetBanking, or UPI information.
• Transactions are processed in real-time using RBI-mandated two-factor authentication (2FA) for your safety.

4. Collection & Use of Personal Information

When you shop with us, we may collect:

• Name, email address, billing & shipping address, phone number
• Payment details (processed only via payment gateways)
• Purchase history, preferences, and browsing behavior

We use this information to:

• Process and deliver your orders
• Provide customer support
• Improve our products, services, and website experience
• Send marketing communications (via email, SMS, WhatsApp, or online ads) if you have not opted out
• Conduct analysis and personalization of offers

5. Sharing of Information

• We may share customer information with trusted marketing partners and service providers (such as email/SMS platforms, advertising partners, and analytics providers) for promotional campaigns.
• Payment information is shared only with our secure payment gateway partners (Razorpay and PayU) for processing.
• We do not sell your personal information to third parties.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Enable basic site functionality (shopping cart, login, etc.)
• Understand customer behavior and preferences
• Deliver targeted ads and marketing campaigns

7. Your Rights

• You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us.
• You may request access, correction, or deletion of your personal information by reaching out to our support team.

8. Contact Information

For any privacy-related concerns, please contact us at:
Email: biosolutionscosmetics@gmail.com
Phone: (+91) – 7290087088